1. Overview

This Refund Policy explains when a refund may be requested for payments processed through Discountable, how to submit a request, and the typical timelines for review and response.

2. When a Refund May Be Considered

Refund requests may be considered in situations such as:

• Duplicate charges
• Incorrect charge amounts caused by a system error
• Unauthorized transactions, subject to verification
• Failed or canceled checkout flows where funds were captured in error
• Other exceptional circumstances reviewed by our team

3. When a Refund Is Typically Not Available

Refunds are generally not available in the following situations:

• Approved or completed transactions that were properly authorized
• Purchases that have already been fulfilled by a merchant
• Requests based only on a change of mind after successful processing
• Transactions affected by inaccurate information submitted by the user
• Cases involving suspected fraud, abuse, or policy violations

4. How to Request a Refund

To request a refund, email support@discountablellc.com and include:

• Your full name and account email
• The transaction date and amount
• Any related transaction, receipt, or payment reference number
• A short explanation of why you are requesting the refund
• Any supporting screenshots or documents

5. Request Timeline

Refund requests should be submitted as soon as possible. We strongly recommend submitting your request within 14 calendar days of the charge so we can review it while records are current and before funds move further through payment processing.

6. Review Process

Once we receive your request, we may:

• Verify the payment details and account activity
• Request more information or documentation
• Review merchant fulfillment or transaction status
• Coordinate with our payment processor if needed

7. Response and Processing Times

• Initial response target: within 3 business days
• Typical review decision: within 5 to 10 business days
• If approved, refund processing time: usually 5 to 10 business days, depending on your bank or card provider

Actual timelines may vary if additional review is required.

8. Partial Refunds and Reversals

In some cases, only a partial refund may be issued. Discountable also reserves the right to reverse payouts or adjust amounts where a transaction is later found to involve fraud, duplication, or a processing error.

9. Chargebacks

If you believe a charge is unauthorized, please contact us before filing a chargeback when possible. This can help resolve the issue faster. Filing a chargeback does not guarantee a refund and may affect account access while the matter is under review.

10. Contact